In general, we only collect information that allows us to provide you with our best Services. This includes, for example, simple tasks like allowing other users to see the name and picture you choose to show. It also helps us to keep our Services clear of fraud and spam, and it allows us to get a unique understanding of what additional services may be useful to you, and all other purposes set out in this policy below.
Onechat is secured with end-to-end encryption: Onechat calls; one-on-one messages; group messages, media sharing and secondary devices. This means that the encryption keys are stored only on the clients devices and no one, not even OneChat itself, has access to them.
Scope and consent
Before you start sharing, its important you understand that by using our Services, you give us consent to collect, use, disclose, and retain your personal information and other information but we will never read or listen to the content you are sharing privately. You can be sure that we will only use your information as described in this Policy.
Information we collect
First of all, we want you to be assured that we do not read or listen to the content of your messages and/ or calls made privately via Onechat and we do not store those messages once they have been delivered to their destination (which by average takes less than one second). If for some reason, the message wasnt delivered to its destination within up to 2 weeks, it will be deleted from our servers regardless. We collect the minimum information required to achieve the purposes set out in this Policy (see below), and you have the ability to limit such collection, as specified below under Your Choices:
(a) Registration and Account Information:
When you use our various Services you voluntarily give us personal information (e.g., name, email, birth, date, phone number, and, when necessary, billing information) and you are not anonymous to us.
That means your name and photo (if you choose to provide them) will be visible to other Onechat users. When you install to Onechat App, youll also be asked to allow us access to your mobile devices address book.
A copy of the phone numbers and names of all your contacts (whether theyre Onechat members or not) will be collected and stored on our servers in order for us to be able to enable you and your contacts to connect.
When you join Onechat, the contacts in your address book that are already Onechat members may be informed that youre now on Onechat too.
(b) Social Media Information:
If you sign into your Onechat account through third-party social media sites, you agree to give us on-going access to your personal information on such sites (e.g. your public profile, friend list, accounts, you follow or who follow you, your email address, birthday, work history, education history, interests, current city, and video viewing).
We may receive certain information about you which is stored on social media sites if users of those sites give us access to their profiles and you are of their friends or connections, depending upon your settings on those sites.
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(c) Information from Other Sources:
The information we collect may be combined with information from outside records (e.g. demographic information and additional contact information) that we have received in accordance with the law.
(d) Additional Information:
We may collect additional information if you access our App through a specific device (e.g. your mobile devices unique identifier; information about your devices operating system, your browser, browser or operating system language; your wireless network, and your mobile carrier; the Onechat call log, mobile hotspot access, Bluetooth connections, SMS messages). We may also collect your WPS location data you can choose whether to allow this by changing your geolocation tracking settings.
Use and Retention:
The information we collect from you ensures you can use the Onechat Service and can be contacted on Onechat.
Your information is retained for as long as it is needed and helps us in our mission to constantly improve our Services and provide you with new experiences.
As part of this mission, we may use your information for the following purposes:
(a) Make our service available:
We use your Registration and Account information to (i) register you for the App and create your User Account for Onechat;
(ii) create your profile and make it visible;
(iii) process your payments;
(iv) create your Onechat ID;
(v) provide customer service, give you information about your account, and respond to your requests;
(vi) personalize your experience by providing content on the Service, including targeted advertising of Onechat services and other 3rd party services that we believe may be most of interest to you;
(vii) improve the Service, including games provided by our Service, and make it safer, efficient, and customized experience;
(viii) indicate which of your contacts become active on the Service
(ix) display the name of the contact as it appears in your address book when a call is received on the Service,and (x)
(x) sync your contacts with Onechat running on Android tablets, iPads and Windows Tablets.
If you deactivate your Onechat account, it will be delete the address book from our servers (more about this below), quickly and permanently.
Otherwise, we keep your contact information for as long as you use the App.
(b) Improve our Services:
We use call log information and usage information (as described above) to better understanding network behavior and trends (numbers of messages and calls made by users, typical destinations, call lengths, network type, etc.), detect potential outages and technical issues (this helps us notice things like a drop in call, volume in a certain geography, a shift in a call length, a change in typical networks, etc.) to improve our Services. We may look into a specific call log in response to a customer support request. We maintain call log information for only as long as is needed for business and/or legal purposes. We use aggregate information about our users and non-personal information to analyze our Services and user behavior and prepare aggregated reports.
(c) Provide Interesting Offerings to You:
As part of our Services Onechat may use your information to send you message notifications about offerings from our Services or from third parties (as long as you agreed Onechat or elsewhere to receive information from that third party), which we believe you would find interesting. Sending a message to a Public Account, subscribing to a Public Account or following a Public Chat on Onechat will allow admins of that Public Account to send you notifications and personal messages. If you do not wish to receive such notifications, you may adjust your account settings to decline them or opt-out at any time from receiving further notifications. We may also use WPS location data to provide location-based offerings to you from our Service or third-party advertising. You will be asked to allow the use of your location data before Onechat provides such offerings, and you may also adjust your account preferences to disable the use of your location data at any time.
(d) Process Your Payments:
We may use your information to process your payments for our Services through a third-party service provider and, on an aggregate basis to determinate charges for our carriers and other service providers.
(e) Prevent Fraud &Spam; enforcement of law:
(f) Communicate With You:
We may use your information to contact you (via message or other means) to maintain the App, including Onechat Account, to comply with your stated communication preferences or to provide updates about other Onechat services.
Unless otherwise specified, we retain information as long as it is necessary and relevant for us to achieve the purposes referred to above or to enable us to comply with our legal data protection retention obligations. You consent to our retention of your video viewing tracking data as long as permissible under applicable law up to one year after you close your account or otherwise withdraw consent for video tracking.
We want you to know that we do not sell your personal information. We only share your personal information with third-parties outside of Onechat, for the purposes listed above, in the following circumstances:
(a) App Providers and Other Third-Parties:
We may disclose your information to service providers and other third-parties under contract who help with providing you our Services (such as, but not limited to, fraud and spam investigations, payment processing, site analytics and operations, providing special partnership features in our service, advertising either on an aggregate non identifiable basis, or using unique identifier which cant trace back to you).
They are required to secure the data they receive, so that your personal information is guarded.
(b) Other Entities with Your Consent:
We may disclose your information to other third-parties to whom you explicitly ask us to send your information within the use of integrated services (or about whom you are otherwise explicitly notified and consent to when using a specific service).
On the Service, you may have opportunities to express interest in or register for other services.
If you do, we will provide information about you to those third-parties, or parties working on their behalf, to implement your request.
(c) Legal and Law Enforcement:
We may disclose your information to law enforcement, governmental agencies, or authorized third-parties, in response to a verified request relating to terror acts, criminal investigations or alleged illegal activity or any other activity that may expose us, you, or other Onechat user to legal liability.
(d) Change of Control New Owners:
We may share your information with another business entity, if we plan to merge with or be acquired by that business, or are involved in a transaction with similar financial effect. In such a situation we would make reasonable efforts to request that the new combined entity or other structure follow this Policy with respect to your personal information.
If your personal information was intended to be used differently, we would ask the new entity to provide you with prior notice.
Information You Share Publicly
Some of our Services allow you to share information with others on a public basis.
If you post information on a public feature of our Services or through social media sites, plug-ins or other applications, dont forget this information is public on our Services and, depending upon your privacy settings, may also become public on the Internet.
We cant prevent or control further use of this information so please make sure you only post information that youre happy to be seen publicly.
We may also further use such public information you share, for various reasons, such as improving our service and providing you with relevant content, and analyzing trends You can control what data you share through privacy settings available on some social media sites.
At this stage, whatever you share publicly is available to the entire Onechat community.
If you wish to remove a certain piece of content you have shared in the past, you can do that by deleting that content.
It will be removed from our services but may remain on local devices of some users (assuming they have chosen to save it).
We want to have control over how you communicate. Thats why, for example, we allow you to delete messages even after they have been sent (it will be deleted for you, your friend and our service).
You can also control your privacy settings within the App to change the visibility of your online status or prevent other users from knowing which Onechat apps and games you are using.
You can disable the seen notification so that other users dont know whether youve read a message yet.
You can choose not to share your photo, opt not to receive location-based messages along with many other additional options, which are available within the app.
Every now and then, Onechat may send you notifications about administration and operation of the Service.
Cookies and Tracking Technologies
Onechat reserves the right of using Cookies and Tracking Technologies in the future.
This will require users prior informed consent for most cookies and similar technologies (e.g. web beacons, Flash cookies, etc.) before the site App/our Website starts to use them.
If we will ever decide on using Cookies and other Tracking Technologies, you should understand the following:
These help to enhance your online experience, for example, by remembering your log-in status and viewing preferences from a previous use of our App when you return later.
If you block cookies and tracking technologies you may not be able to access certain portions of our App.
Here are a few additional important things you should know about our use of tracking technologies (e.g., cookies, HTML-5 stored technologies):
- We offer certain features that are available only through the use of tracking technologies.
- We use both session and persistent tracking technologies.
- Tracking technologies (e.g., cookies) can either be persistent (i.e. they remain on your computer until you delete them) or temporary (i.e. they last only until you close your browser, or until you exit the App.).
- You are always free to decline tracking technologies if your browser permits, although doing so may interfere with your use of the App and Website.
- We suggest you refer to help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling tracking technologies such as cookies.
- We encode and protect the tracking technologies that Onechat sets so that only we can interpret the information stored in them.
- You may come across tracking technologies/cookies from our third-party service providers that we have allowed on our App to assist us with various aspects of our App operations and services.
- You may also encounter tracking technologies from third-parties on certain pages of websites that we do control and have not authorized.
Accessing, Reviewing, and Changing Your Personal Information
As a registered member, you can review and change personal information at any time by accessing your account on the App.
Please be sure to update your personal information promptly if it changes or becomes inaccurate.
We may retain some information from closed accounts so that we can comply with law, prevent fraud, assist with investigations, resolve disputes by law.
Likewise, if your account or membership is terminated or suspended, we may maintain some information to prevent from re-registering.
We know that security is important to our users and we care about the security of your information.
We maintain technical, physical, and administrative security measures to protect the security of your personal information against loss, misuse, unauthorized access, disclosure, or alteration.
Some of the safeguards we use include firewalls, data encryption, physical access controls to our data centers and information access authorization controls.
We need your help too: it is your responsibility to make sure that your personal information is accurate and that your password(s) and account registration information are secure and not shared with third-parties.
Our services are not intended for children under the age of 13.
Therefore we do not knowingly collect personal information via our websites, applications, services, or tools from anyone under 13.
We operate internationally and provide our Services to Onechat users worldwide allowing them to communicate with each other across the globe.
That means that your personal information may need to be processed in countries where data protection and privacy regulations may not offer the same level of protection as in your home country.
We stored and process your personal information on our computers in Europe and use service providers that may be located in various locations outside of the European Economic Area (EEA).
In such cases, we will require the recipient to provide appropriate protection for the personal information disclosed to it in compliance with applicable data protection laws.
Updates to this Policy
From time to time, as our services evolve, we may update this Policy.
You agree that we may notify you about material changes in the way we treat personal information by placing a notice on the App.
Please check the App frequently for updates.
You can also contact us in writing at ONECHAT S.R.L., with registered office at Pitesti, Basarabia Street, No.7, Arges County, Romania.